Creating Flow in your Environment

The Lean definition of flow goes something like this, the accomplishment of steps within a value stream so that a product or service proceeds from the beginning of the value stream to the customer without waste. Many Lean efforts first start around the concept of improving flow. They start many times with 5S (Sort, Straighten, […]

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Lean Service Waste of Opportunities Lost

In a recent blog post, Lean Service Waste in Food Safety, I introduced the seven Lean Service Wastes as defined by Bicheno and Holweg (2009). The service waste we will address in this Monday’s blog on Lean Service Waste is Opportunities Lost. An opportunity lost to retain or win customers, a failure to establish rapport, […]

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Lean Service Waste of Incorrect Inventory

In a recent blog post, Lean Service Waste in Food Safety, I introduced the seven Lean Service Wastes as defined by Bicheno and Holweg (2009). The service waste we will address in this Monday’s blog on Lean Service Waste is Incorrect Inventory. Incorrect inventory: Being out-of-stock, unable to get exactly what was required, substitute products […]

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Lean Service Waste of Unclear Communication

In a recent blog post, Lean Service Waste in Food Safety, I introduced the seven Lean Service Wastes as defined by Bicheno and Holweg (2009). The service waste we will address in this Monday’s blog on Lean Service Waste is Unclear Communication. Unclear communication and the wastes of seeking clarification, confusion over product or service […]

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Lean Service Waste of Unnecessary Movement

In a recent blog post, Lean Service Waste in Food Safety, I introduced the seven Lean Service Wastes as defined by Bicheno and Holweg (2009). We will address each in a Monday series of blog posts. This is the third in the series and is based on Unnecessary Movement. Unnecessary Movement. Queuing several times, lack […]

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Lean Service Waste of Duplication

In a recent blog post, Lean Service Waste in Food Safety, I introduced the seven Lean Service Wastes as defined by Bicheno and Holweg (2009). We will address each in a Monday series of blog posts. This is the second in the series and is based on Duplication Duplication. Having to re-enter data, repeat details on forms, […]

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The Lean Service Waste of Delay

In a recent blog post, Lean Service Waste in Food Safety, I introduced the seven Lean Service Wastes as defined by Bicheno and Holweg (2009). The first service waste we will address in this Monday series of blog posts on Lean is delay. Delay on the part of customers waiting for service, for delivery, in […]

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Lean Service Waste in Food Safety

The original seven wastes (Muda (Japanese term)) were defined by Taiichi Ohno, the father of the Toyota Production System. They were Transportation, Inventory, Motion, Wait, Over-processing, Over-Production, and Defect. These wastes have been often been redefined to better fit new organizations, industries, or external processes. One redefinition of these wastes for service operations by Bicheno and Holweg (2009) is […]

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